UX

Creating positive experiences your will users love

Through our considered, holistic UX design approach, we design interfaces that help users transact and help businesses grow.

  • 20% Increase in applications Mountview
  • Sold out Londons largest 10kCancer Research Winter Run
  • 40% Increase in conversionAdmiral
  • 18% increase in sports participationKent Sport

Collaboration is at the heart of our process. We start by getting to know You!

Discovery

We research, study and engage with target audiences, building empathy and deep understanding of behaviour, ability, problems and goals.

  • UX Workshops
  • User testing
  • Ethnography studies
  • Conversion analysis
  • User & Market research
  • Analytic studies

Ideation

We digest real stories and problems, to explore ideas and solutions to create a delightful user experience.

  • User Personas
  • Sitemaps & Card sorts
  • User personas & Journey maps
  • Competitive Audit

Visual design & Brand

We create visually appealing and user-friendly interfaces that make your products and services stand out.  We’ll start by evolving your brand into the UI, pairing the perfect colours, typography and visual treats, presented in a functional prototype. We take the UI to the next level by adding in moments of joy such as animations, transitions and more.

  • Sketches
  • Wireframes
  • Visual Design
  • Brand Alignment
  • Rapid Prototypes
  • Interaction Design

Development & Testing

We test our ideas with real users, gaining feedback and knowledge on how they think and interact, helping to refine the solution.

  • Accessibilty
  • User Testing
  • A/B Testing
  • WordPress
  • Application development

Our tailored process

Our flexible process is tailored to your needs, and we aim to get the most out of your resources. However, a typical process is as follows…

1. Discovery workshop

We start our relationship by understanding your users, goals, features and functionality. We align our thoughts so everyone is on the right page.

2. User personas & journeys

The team understand your users’ motivations and create intuitive paths to guide them through your website.

3. Card sorting & IA

We sort your content and sitemap to create a clear and intuitive structure for your website, enabling users to easily find the information they need.

4. Wireframe for usability

Our team create black-and-white blueprints of your site (wireframes) to visualise the navigation, structure, and content for a user-friendly experience.

5. Design for impact

Our designers create a unique and visually appealing mobile and desktop website that reflects your brand identity.

6. Prototype for feedback

The team develop a working prototype of your website for you to test and provide feedback.

7. Code your website

Our developers build your WordPress website from scratch and integrate any APIs or advanced functionality you might have.

8. WordPress & CMS training

Your site will be powered by a WordPress CMS. We’ll provide training videos on how to use the CMS and get the very best out of your content.

9. Create your pages

You can easily edit any page or content using the flexible builder, allowing you to combine components in any order to create your desired layout.

10. Test & launch

We’ll perform accessibility and UAT testing to make sure it’s all ready for launch. After launch, we can support and work together to see how we can improve your site further.

Working together

Building a long-term relationship

Though every member of our talented team, we live and breath UX, it’s in our blood. We love creating successful user experiences to help people and businesses do better online. We love being an extension of your team, especially working with you in design and research workshops. Together we’ll create and evolve robust solutions for business problems. UX isn’t just a task, it’s working with you long term to evolve your product into something users love.

Teams we’ve made an impact on…

We love working with teams and organisations who are looking for a long-term, creative brand and digital partner.

“At Kyndi we wanted to engage a company to redesign our Website to bring it up to date. We engaged RedBullet for this and got so much more. The team are on hand at short notice to assist with Design Ideas, Marketing Campaigns and Apps. We find them Proactive, approachable and nothing is ever too much trouble even if we can be very demanding and we are very lucky to have connected with them.”

Rob Kennedy, Head of Sales & Business Development

“Red Bullet have been incredible partners to work with on designing and building our website – creative, responsive, and reliable. And we are thrilled with the final result.”

Alfred Thompson, Head of Communications

“In the first four months since launch, we saw an increase of over 20% in applications to our headline courses. We put this down, unequivocally, to the improved design and UX Red Bullet have brought to our website and application form.”

Matthew Turnbull, Commercial Director

“Teams and organisations who are looking for a creative digital partner. Quick flings are exciting but we all love long term relationships. We work across all sectors, but have huge experience in property, healthcare, sports, education and finance.”

Sarah Chadwick, Head of Digital

“Since launching Admiral’s new quote system, we’ve seen web conversions increase by 40%!”

Will Thomas, Admrial Insurance

“We’re delighted with the website that Red Bullet have produced. Since being launched, it has helped to reinforce our brand, increase awareness, enables us to clearly share our knowledge and projects and has been well received by our industry peers”

Paul Gannaway, Director

“We’ve loved the collaboration and creative energy throughout the whole process– RB have been so passionate and wholeheartedly involved with our initiative. They kept the user’s experience in mind, while also keeping our overall goal at the heart of the website which has made us so proud to share the site with everyone!”

Lindsay Reynolds, Kent County Council
Q&A

Simple answers to big questions

At Red Bullet, we believe in the power of human connection and collaboration to create exceptional experiences. That’s why we focus on:

  • People first approach: We prioritise making your website or app easy and enjoyable to use for your target audience. Success comes by spending time with your people, to make things for other people.
  • Collaboration: We believe in building strong partnerships with our clients and working together as a team to achieve shared goals.
  • Produce amazing work: Our team bring a wealth of knowledge to the table to help you achieve your goals. We aim to delight and exceed expectations, trying out new tech or pushing boundaries.
  • The complete package: Whether you need a new website, mobile app, branding or marketing muscle, we can help.

We’re a versatile bunch! We tackle a wide range of projects, from websites and apps to branding and marketing campaigns. We have extensive experience working across various industries, including:

  • Events and education: We make event booking easy for single and multiple events, including education and training courses.
  • Charity: We help charities raise more money with better landing pages, campaigns, and easy-to-use donation forms.
  • Public sector: We create solutions that improve efficiency, engagement, and outcomes while keeping to strict guidelines.
  • Product and services: We create visually appealing and user-friendly e-commerce and product websites that drive sales.
  • Complex sites and systems: Our team has the technical expertise to build complex systems that solve your unique requirements. 

These are just a few examples. We thrive on challenges and are confident in our ability to help you achieve your business goals, regardless of your industry or the specific challenges you’re facing. We’re ready to tackle your unique project and deliver exceptional results.

At Red Bullet, we believe in a collaborative and transparent process. For each type of project, the process is different. Please check out our website, apps and branding pages to see the specific processes.

However, a typical website or app process includes…

  • Discovery & Planning: Initial consultation, project scoping & planning, user research & analysis
  • Design & Development: Information architecture & user flows, wireframing & prototyping, visual design, development
  • Testing & Launch: User testing, quality assurance, launch & training

    Throughout the entire process, we’ll maintain open communication, provide regular updates, and ensure your complete satisfaction.

    The cost of a project depends on its size and complexity. Our time is our commodity. You are basically buying our time, minds and skills. Our passion comes for free!

    A typical website or app project, including the full process of user research, design, development, and testing, can start from around ÂŁ10,000 and go up to ÂŁ60,000+ depending on the size and functionality.

    We offer free consultations to discuss your specific needs and provide you with a tailored quote. We believe in transparent pricing and will work closely with you to find a solution that fits your budget and achieves your desired outcomes.

    The duration of a project varies significantly depending on its scope, client resources and complexity. A typical website project, from initial consultation to launch, can take anywhere from 4 weeks to 6 months.

    Factors that influence the timeline include:

    • Project size: Larger projects with more features, integrations, and custom functionalities naturally take longer.
    • Client availability: Timely feedback and approvals from your team are crucial for maintaining project momentum.
    • Content entry: The time required for content entry and creation can significantly impact the overall project timeline.

    We’ll work closely with you to create a realistic project timeline, factoring in all these elements, and keep you informed throughout the process.

    Absolutely, we offer ongoing maintenance and support. A standard SLA and Hosting agreement with us will ensure that any issues with your website are addressed in a timely manner. You’ll be set up with access to our Freshdesk support system where you can log and track issues. Also included are ongoing training needs – so if you have any questions relating to your site, we’ll help you answer them.

    We partner with WP Engine for our hosting infrastructure. They have WordPress-optimised hosting that has built-in mitigation for common website attacks. This means downtime is extremely rare and they are proactively monitoring environments for DDOS attacks or similar. We are pleased to say in the 10 years or so we’ve partnered with them, we’ve not experienced any downtime issues.