Proposals and Quotes

All proposals or quotes should be treated as confidential and remain the property of Red Bullet. Proposals, or the information within them, should not be passed to third parties. Quotes detailed in proposals or additional development responses are valid for 30 days from the date issued.

Invoicing

Red Bullet will agree a payment schedule for work with the Client before commencement. An initial invoice is always raised against work and, unless otherwise agreed, this must be paid before any work commences, usually within 14 days of the issue date.

VAT

Red Bullet is VAT registered. As such, unless stated, all costs or quotes will be subject to VAT charges. Our VAT number is: 916998169

Late Payment

If payment on an invoice has not been received 5 days after the due date of the invoice, Red Bullet has the right to suspend work for that client until payment has been received. If the invoice remains unpaid 10 days after the due date, Red Bullet has the right to remove/take down work completed to that point. But we’re sure this won’t happen as we only work with nice people, like you.

Supplied Content and Assets

Clients will ensure that all rights and permissions have been obtained on content supplied for use on the website or application that Red Bullet has been commissioned to work on - specifically text, graphics, photography, company logos, trademarks and any other required materials.

Ownership of Work Completed

Red Bullet retains ownership of all code and assets it creates for a client until final and full payment has been received for the work commissioned. Ownership and full intellectual rights for the delivered work then falls to the client.

Confidentiality

Both Red Bullet and the Client shall not disclose confidential information to any outside parties throughout the period of engagement and thereafter.

Project Management

Agreed projects will be set up in one of Red Bullet’s project management systems. This will either be The Hub or Basecamp. Clients will be given access to the system and asked to keep all relevant communications and documentations within the project management system. Project milestones will also be set up within the system.

Project Timings

Red Bullet shall set out milestones for the agreed work with appropriate delivery dates for each. Red Bullet will keep the client appraised of progress (and if there are any delays due to technical obstacles and/or resourcing issues). Where delays to a project are caused by the Client, Red Bullet has the right to adjust delivery dates for subsequent milestone deliverables.

Project Milestones and Payments

Red Bullet shall set out milestones for the agreed work and attach invoicing points to relevant milestones. The Client should check and agree to these before the work commences. Red Bullet will ask for agreement that a milestone has been completed (usually by email). This acts as acceptance and sign-off on the work completed to that point. Any desired amendments to work carried out after an agreed and completed milestone could result in additional costs to the Client. Red Bullet will always raise and discuss such occurrences and any cost associated will be agreed with the Client before work continues.

Testing

Prior to delivery of work, Red Bullet will test it properly and ensure it meets the criteria set out for the work. In the case of websites, this will include testing functionality, cross-browser compatibility. Red Bullet will give best advice with regards readiness of site launch.

Web Browser Support

Where agreed work covers the build of actual web pages, these will work in all modern browsers, specifically all browsers with over one percent of the global market share. That’s a lot of browsers and it’s changing all the time. Compatibility with older browsers needs to be agreed as part of the scope of the work agreed. Web pages will also be usable on mobile and tablet devices.

Hosting

Where work requires it, Red Bullet shall deploy to a hosting area of the Client’s choice assuming compatible hosting environment is provided. Red Bullet offers a shared hosting service and terms of our hosting can be viewed upon request. Red Bullet will always try and advise the Client on setting up dedicated hosting where necessary. Red Bullet shall not be responsible for issues relating to hosting once the site is launched if the client has chosen not to host through Red Bullet.

Website Errors

In the case of web based work, Red Bullet will support the completed work for a period of 1 month should the Client NOT take out an SLA. This means Red Bullet will fix any errors reported during this 1 month period. All errors should be reported by emailing support@redbullet.co.uk or logging a ticket. Clients taking out an SLA will be covered for the agreed period of this SLA. More details of the terms of our website SLA can be found here.

Additional Development

Should the Client require additional work which is outside the remit of any previously agreed work, Red Bullet will consider and discuss the requirements with the Client before proposing a solution and any cost associated with this. This additional work would not be undertaken without full agreement from the Client.

Consequential Loss

Under no circumstances will Red Bullet be responsible or liable for any consequential, indirect or special damages caused by the failure or use or misuse of its work. Red Bullet shall not in any way be liable to the client for any inaccuracies, errors or omissions, regardless of cause in the work or for any damages (whether direct or indirect) resulting therefrom.

Termination Rights

Red Bullet reserves the right to refuse or terminate a piece of work, if it is believed that the client, their website, or any material is illegal, immoral or otherwise deems to be unacceptable. The Client may terminate the relationship with Red Bullet by giving Red Bullet one month’s notice. On such termination, all outstanding payments should be settled by the Client and Red Bullet will handover all completed work to that point (upon receipt of these payments).

Insurance

Red Bullet is covered by professional indemnity and public liability insurance policies.

Data Protection

Red Bullet will fully comply with all the requirements of the latest Data Protection Legislation.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in all respects in accordance with the laws of England and each party submits to the exclusive jurisdiction of the English Courts. Red Bullet Web Design is a Limited Company registered in England and Wales with company number 05884032.